Job Description

Clinician Team Lead - Clinical Informatics

Optum NM is seeking a Clinician Team Lead - Clinical Informatics to join our team in Albuquerque, NM. Optum is a clinician-led care organization that is changing the way clinicians work and live.

The Clinician Team Lead, Clinical Informatics is a member of the clinic leadership team who provides leadership and direction to clinic providers in collaboration with their Associate Medical Director and dyad operations partners. The Team Lead is responsible for driving MA growth, improving quality metrics, driving patient safety, and supporting lean process improvements and standard work. The Team Lead continues to have clinical responsibilities in addition to their administrative role. This position is allotted 4 hours Team Lead administrative time weekly.

Primary Responsibilities:

• Provides diagnosis, treatment, therapy, and management of patients according to current standards of care utilizing best evidence-based practice recommendations
• Works collaboratively with the patient to provide a Patient-Centered approach to care, adhering to the organization's Patient-Centered mission
• Drives organization-specific initiatives including Quality (STAR, HEDIS, CAPHS/HOS) and Affordability, and ensures that the processes and procedures are in line with the approved business model
• Ensures quality indicators are being met and continuously improved by participating in Quality Meetings. Outlines objectives for clinic team members to ensure quality indicators are defined and understood in order to be achieved
• Supervises clinician team members, including coordination of paid time off, CME time and expense approvals, OLCM license review, and clinician/patient complaint management. Team Leads will meet with direct reports monthly. They will provide performance reviews quarterly with monthly touchpoints.
• Partners with Operations leadership to ensure the success of the clinic team within the clinics
• Ensures clinician team members are in compliance with Optum policies and procedures and serves as the liaison between clinicians and the People Team for policy interpretation
• Performs annual evaluations and participates in creating MAP and developmental goals for the clinician team members as well as participates in company-led initiatives, leadership readiness, and job expansion activities of assigned clinician team members
• Participates in various committees as assigned and disseminates information timely to all team members
• Assists in team member recruiting and retention efforts by identifying clinic needs and developing a succession plan for primary care
• Promotes patient safety and partners with operational leadership to ensure clinic compliance
• Utilizes evidence-based care processes to meet affordability goals
• Is accountable for clinic customer satisfaction scores, reviews, and action plans
• Develops and promotes organization's culture in clinic team members
• Optimizes clinician productivity and performance
• Serves as a clinical subject matter expert bridging frontline care delivery and health IT systems

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• Board Certified/Eligible Advanced Practice Clinician
• Minimum 2 years of experience in outpatient primary care medicine
• 1-2 years of management experience or have exhibited appropriate leadership potential.
• Experience in medical utilization management, medical quality assurance, quality improvement techniques, risk management, and compliance
• Current and unrestricted DEA certificate
• BLS certification required within 30 days of hire.

OptumCare is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

OptumCare is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

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