Job Description

Case Manager, Mobile Crisis

POSITION OVERVIEW

POSITION SUMMARY

Under the direction of the Mobile Crisis adjunct Director/Site manager, the Case Manager will provide case management services in order to support the crisis intervention and follow-up plan for each client. These services will be implemented using a strength-located, trauma informed, systemic perspective, and will include coordination of services with existing treatment providers and linkage to additional community located therapeutic resources and supports.



ESSENTIAL tasks AND RESPONSIBILITIES include the following. Other tasks may be assigned.
Case Management Functions:

»Assist the Mobile Crisis leadership abilities with coordinating case planning.

»Consult with other community agencies to identify potential resources for case management services

»Per existing protocols, coordinate and follow up with Crisis Respites

»Provide back-up on crisis calls with a Crisis Team Clinician on an as needed basis

»Provide consultation to inter-agency service providers and to community service providers. Maintain appropriate liaisons & relationships with external & internal providers


Case Management monitoring and follow up:

»Monitor client and provider satisfaction with the services provided.

»Record all client-related communication, interactions, and contacts in progress notes.


Data Management and Administrative Tasks:

»Assist administrative staff with entering information into the database, including entering demographic and required fields, ensuring that data is entered in a timely manner.

»Routinely run reports to monitor timelines, referral processing, county usage, dispositions, interventions, results, cost savings and diversion statistics, alerting administrative staff and Program Director/manager to critical concerns.

»Monitor records for completeness prior to case closure, alerting Program Director/manager to records that are not in compliance.

»Assist IT in updating or changing database needs as needed.

»Forward aged out records per agency guidelines to the Records Coordinator.

»Assure that mail is delivered to/from program staff at least once daily.

»Maintain sufficient supplies and building related operational needs for program operations, submitting requisitions to Program Director as needed.

»Perform other tasks as assigned and approved by Program Director.


Record Keeping:

»Complete all record keeping and reporting requirements connected with program as required, including progress notes, service utilization and monthly statistics and reports.

»Ensure confidentiality in all clinical, fiscal, and administrative matters, including monitoring records cabinets for security and proper sign-out procedures and following release of information guidelines.



managerY RESPONSIBILITIES
this job offer has no managery responsibility.

leadership abilities

Functions as an independent contributor without specific responsibility to give direction or supervision to other staff.

SUPERVISION RECEIVED

Direction: receives guidance with respect to general objectives; in the majority of tasks and projects assigned, determine methods, work sequence, scheduling, and how to achieve objectives of assignments; operate within specific policy guidelines. May require approval before proceeding with next steps.

QUALIFICATIONS

to execute this job prosperously, an individual must be able to execute each essential duty satisfactorily. The requirements listed below are representative of the expertise, skill, and/or capability required. Reasonable accommodations may be made to enable individuals with disabilities to execute the essential functions.



EDUCATION and/or practice
Requires a Bachelors degree and two years of related practice.



CERTIFICATION / LICENSURE
None required.

expertise

Broad expertise of a discipline such as social work, teaching, behavioral science, finance, information technology, or business administration; involving the use of a broad theoretical expertise.

COMMUNICATION and CONTACT with OTHERS

Requires effective communication expertise. Communication involves frequent contacts with clients/families, other departments, and individuals in administrative or managerial positions, communicating on information and non-controversial problems within and outside the organization and presenting information and recommendations for solutions. Represents the organization in routine public activities such as making client-related simple presentations or providing information. Interpersonal communication at this level requires effective communication expertise to obtain cooperation or share/receive information which will contribute to decision making.

DECISION MAKING

Work is primarily performed independently, but under general direction for assigned tasks and responsibilities. Initiative is encouraged in planning and carrying out work, but guidance and assistance are readily available. Suggestions for decisions and resolutions that are within accepted guidelines are encouraged.

CONSEQUENCES of ERRORS

Embarrassment or Financial Loss: Errors resulting from decisions which are not subject to review might be detrimental to clients, disrupt services, cause moderate financial loss, embarrass the organization, or disrupt operations. Errors may cause friction with or loss of client advocates, clients, may alienate distributors, vendors, or obligate the organization to accept moderate financial obligation/risk or loss of revenues.

LANGUAGE expertise

capability to read, analyze, and interpret business publications, professional journals, technical procedures, or governmental regulations. capability to write reports, business correspondence, and procedure manuals. capability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

REASONING capability

capability to deal with practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. capability to interpret a variety of information/instructions furnished in written, oral, diagram, or schedule form.



ORGANIZATIONAL SCOPE and IMPACT
this job offer is not a functional head of a program or department.



FINANCIAL MANAGEMENT RESPONSIBILITY
No financial management responsibility.

MATHEMATICAL expertise

capability to calculate figures and amounts such as discounts, interest, proportions, percentages. capability to apply concepts of basic algebra. capability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

TECHNOLOGY expertise

Intermediate competency in Windows operating environment using MS Office applications, database, e-mail and internet programs.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
Work requires occasional travel by vehicle to alternate work locations. Possible exposure to verbal and/or physical aggression.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to prosperously perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to execute the essential functions.
The work is sedentary. Typically, the employee may sit comfortably to do the work, with some walking; standing; bending; carrying of items such as papers, books, small parts; driving an automobile; etc. No special physical demands are required to execute the work.

EMPLOYER'S DISCLAIMER

All requirements are subject to possible modification to reasonably accommodate individuals with disabilities.
This job description in no way states or implies that these are the only tasks to be performed by the employee occupying this job offer. Employees will be required to follow any other job-related instructions and to execute any other job-related tasks requested by their manager. Furthermore, the agency reserves the right to add to or revise an employee's job tasks at any time at its sole discretion.
This document does not create an employment contract, implied or otherwise, other than an at will employment relationship.

ABOUT NORTHERN RIVERS

Job Tags

Contract work

Similar Jobs