Job Description

About the Role

The Desktop System Administrator will support end users, manage IT assets, and help maintain a reliable, secure desktop environment. This role is ideal for someone who enjoys troubleshooting, providing hands-on support, and keeping IT operations running smoothly.

What You’ll Do

• Provide desktop support for hardware, software, and network connectivity.
• Install, configure, and troubleshoot desktops, laptops, and printers.
• Manage IT assets, including inventory tracking, allocation, and documentation.
• Assist with employee onboarding and offboarding from a device standpoint.
• Perform routine updates, patches, and security checks on desktops.
• Collaborate with IT teams and vendors to resolve issues.
• Maintain clear documentation of processes and resolutions.

What We’re Looking For

• 3-5 years of experience in desktop administration or IT support.
• Strong knowledge of Windows 10/11, Office 365, and Active Directory.
• Hands-on troubleshooting skills for hardware and software issues.
• Familiarity with asset tracking tools and basic networking concepts.
• Strong communication skills and a customer-focused approach.
• Ability to work independently in a part-time onsite role.

Nice to Have

• Prior experience in a corporate IT environment.
• Familiarity with remote support tools and ticketing systems.
• Certifications such as CompTIA A+, Microsoft Modern Desktop Administrator, or ITIL Foundation.

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