Job Description

Senior Communication and Change Management Consultant

With a career as a Mercer Human Capital consultant, you will be helping companies of all sizes and across all industries solve their greatest challenges by designing and implementing workforce strategies to help them grow within their markets. We help these organizations define and implement an employee experience that makes the right talent want to join, stay, and deliver their best performance.

Mercer is seeking qualified candidates for the following position based in our Philadelphia, Boston or Washington, D.C. office.  This role is hybrid and in office 3 days per week.

What can you expect?

• We are seeking a talented consultant to join our Career team at Mercer as a Senior Human Resources Transformation (HRT) consultant. In Career, we help organizations shape and activate better workforce decisions with speed, confidence and impact.
• This role will lead HR transformation engagements that intentionally embed AI, automation, and data-driven approaches to accelerate value, improve decision-making, and modernize HR functions and operations.

We will count on you to:

• Develop business and client relationships: Generate revenue through new client development and expand relationships with mid-to-large organizations. Lead client conversations about how AI and automation can unlock value for HR and the workforce across the employee lifecycle, and business outcomes. Create solution proposals that combine HR strategy, technology, and AI-enabled capabilities; negotiate scope and execute contracts.
• Demonstrate and market expertise in HR transformation and AI enablement: Serve as a local market representative for Mercer in HR transformation, bringing together HR strategy, operating model design, digital employee experience, process redesign, technology enablement, and organizational adoption to drive conversations around the future of an AI-native HR function
• Deliver client engagements end-to-end: Lead the delivery team for HR transformation engagements, with overall responsibility for ensuring the quality and value of all project deliverables. Manage project economics, ensuring projects are delivered according to project scope as well as on time and within budget. Mentor junior consultants in modern HR practices, analytics, and AI adoption and serve as a resource for project guidance.
• Contribute to Mercer and the solution area: Contribute to thought leadership, methodology development and go-to-market collateral that integrates AI-driven HR transformation. Collaborate across Career, Mercer, and Marsh to leverage firm-wide capabilities and promote integrated solutions.

What you need to have: 

• Bachelor’s degree (business, information systems, HR management, organizational psychology or similar).
• Minimum 8 years of external consulting experience delivering HR transformation projects for mid-to-large organizations.
• At least 10 years of program management experience on large-scale, multi-stream projects.
• Strong content knowledge in at least three of: AI-enablement, HR strategy, HR technology, organizational effectiveness, HR operating models, process redesign, and employee experience.
• Hands-on experience with core HRIS platforms such as Workday or SuccessFactors and with best-of-breed HR technologies (recruiting, payroll, learning, talent management).
• Demonstrated experience implementing digital automation (RPA), conversational AI/chatbots, and analytics or machine learning solutions in HR contexts.
• Practical knowledge of generative AI/LLMs: use-case identification, prompt design, vendor assessment, data requirements, model validation, and safe deployment practices.
• Proven track record in business development, financial scoping, proposal writing, and presenting to executive stakeholders.

What makes you stand out?

• Proven sales results and experience closing AI-enabled transformation deals.
• Demonstrated ability to translate cutting-edge AI capabilities into pragmatic HR outcomes.
• Subject matter expertise, having a proven track record in a consulting role
• Ability to lead, motivate, cultivate and engage junior resources at all levels

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and X.

Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, veteran status (including protected veterans), or any other characteristic protected by applicable law. If you have a need that requires accommodation, please let us know by contacting reasonableaccommodations@marsh.com.

Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.

The applicable base salary range for this role is $104,400 to $208,800.

The base pay offered will be determined on factors such as experience, skills, training, location, certifications, education, and any applicable minimum wage requirements. Decisions will be determined on a case-by-case basis. In addition to the base salary, this position may be eligible for performance-based incentives.

We are excited to offer a competitive total rewards package which includes health and welfare benefits, tuition assistance, 401K savings and other retirement programs as well as employee assistance programs.

Job Tags

Minimum wage, Work at office, Local area, Remote work, Flexible hours, 3 days per week, 1 day per week

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