6 8 years of experience in IT Operations or Service Delivery or Technical Support, or Customer Success roles.
Strong understanding of the ServiceNow platform, including ITSM workflows, incidents, problems, changes, upgrades, and platform support processes.
Experience managing customer escalations, critical issues, and driving resolution with technical and engineering teams.
Ability to analyze customer issues, understand platform behavior, and participate in technical troubleshooting discussions.
Strong customer-facing communication, stakeholder management, and executive reporting skills.
Good understanding of ITIL processes, SLA/KPI governance, service reviews, and continual service improvement.
Experience coordinating across Support, Engineering, Product, and Operations teams.
Exposure to enterprise SaaS platforms and cloud-based support environments preferred.
...Summary: American Conservation Experience, a non-profit conservation corps with a regional base in Asheville, NC, is looking for members to come join our team of young adults working on meaningful conservation projects throughout the Eastern US. This opportunity is...
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...NEW SHOP in PNW!! WE ARE HIRING Fabricators & Welders!! About us : Oregon Mining & Ag Fabrication is a new shop in the Pacific Northwest... ...technical skills should include proficiency in all-position welding, including multi-pass heavy welding. You should be competent...
...JOB SUMMARY/PURPOSE Delta Utilities is seeking a professional customer service representative withtop performance in productivity, satisfaction and quality scores, the role will be responsible for delivering a best-in-class customerexperienceto Delta Utilities...