100% Remote – USA | West Coast USA working hours | $110,000 to $130,000 per annum | US Citizen or Green Card Holder required | No B2B, C2C or Contractor arrangements available
Are you passionate about customer success, cyber security, and delivering outstanding service outcomes?
We're seeking an experienced Service Delivery Manager (SDM) to become the trusted advisor and primary relationship owner for a portfolio of cyber security clients. You'll work closely with senior stakeholders, operational teams, and cybersecurity professionals to ensure exceptional service delivery, client satisfaction, and long-term retention.
What you'll be doing:
✔ Managing a portfolio of enterprise cyber security clients
✔ Leading monthly service reviews and executive stakeholder engagements
✔ Acting as the primary escalation point for major service issues and security incidents
✔ Driving SLA performance and continual service improvement initiatives
✔ Providing strategic guidance and translating technical delivery into business value
✔ Identifying opportunities to expand and enhance client services
✔ Working closely with SOC, engineering, sales and delivery teams to ensure exceptional customer outcomes
What we're looking for:
✔ Experience in Service Delivery, Customer Success, Account Management, or Managed Services
✔ Strong client-facing and stakeholder management skills
✔ ITIL knowledge and experience managing SLAs and service performance
✔ Understanding of cyber security, managed services, or technology delivery environments
✔ Excellent communication and relationship-building abilities
✔ Commercial awareness with a customer-first mindset
✔ Ability to manage multiple clients, competing priorities, and escalations professionally
Why apply?
✔ Fully remote role
✔ Work with cutting-edge cyber security services
✔ High-impact client-facing position
✔ Collaborative, fast-growing organisation
✔ Opportunity to influence client success and strategic growth
If you're a relationship-driven professional who enjoys combining customer success, service excellence, and cyber security, we'd love to hear from you.
...eyecare industry. Discover more by following us on LinkedIn! An Independent Doctor of Optometry affiliated with Target Optical (Luxottica) seeks an Associate Optometrist. You will work within the practice of a Target Optical Subleasing Optometrist as an employee or...
...innovative technology solutions, cybersecurity expertise, and strategic support to the U.S. Air Force and other Department of Defense (DoD) initiatives. Our team specializes in secure data modernization and mission-critical system advancements, fostering operational...
...institutional clients. We are seeking a highly organized and proactive Executive Assistant to support senior leadership within the CEO office, including operating within a Co-CEO leadership model. This role provides high-level administrative support and ensures key...
Gym ManagerAnytime Fitness | Salinas, CAFull-Time | $25-$27/hour + Growth OpportunitiesTurn Your Passion for Fitness into a Fulfilling CareerDo you love helping people succeed? Are you energized by leading a team, building relationships, and creating a positive...
Join Our Team at Walgreens as a Pharmacist! Why Walgreens Are you ready to apply Make sure you understand all the responsibilities and tasks associated with this role before proceeding. - For You, For Your Family, For Your Future At Walgreens, pharmacists are medication...