We are excited to announce that we are expanding our team and adding a new Service Delivery Manager
Company Culture
At Centre, our diverse workforce drives innovation and success. We foster a collaborative environment where consultants work together to deliver tailored IT solutions that meet our clients’ unique business needs.
Benefits
Hybrid work options, paid time off, and holidays
Comprehensive medical, dental, and vision coverage
401(k) with employer match
Professional growth opportunities in a stable, team-oriented environment
Position: Service Delivery Manager
The Service Delivery Manager ensures exceptional service quality for our managed services clients. This role leads a team of consultants, establishes best practices, and drives continuous improvement in service delivery. You’ll help define team skills, processes, and tools, ensuring efficiency and client satisfaction. As a key member of the management team, you’ll contribute to business planning and collaboration.
Key Responsibilities
Ensure quality, security, and compliance for all clients
Manage work distribution and ensure timely resolution to customer issues
Identify trends in reactive support and help drive automation and process efficiencies
Drive proactive client management and SLA adherence
Handle ticket escalation and critical issue resolution
Maintain documentation and compliance standards
Drive, manage and report on monthly and quarterly Service Desk KPIs
Manage deployment, maintenance, and upgrades of systems and tools including servers, workstations, operating systems, hardware, software and peripherals
Support onboarding for new clients
Support team development and career growth
Participate in recruitment and selection of new team members
Review and approve time/expense entries
Qualifications
Bachelor’s degree required
5+ years of hands-on leadership experience
Strong proficiency in Microsoft Office Suite
Expertise in:
Windows OS, Windows Server
Microsoft administration tools (AD, DHCP, DNS, Group Policy)
Microsoft Exchange, Citrix technologies
Backup/DR strategies and system upgrades
Network infrastructure and protocols (TCP/IP, DNS, DHCP)
Enterprise hardware (Cisco, Dell, HP)
...:Under the direction of the Manager, Learning and Development, the Instructional Design Specialist (IDS) is responsible for the analysis, recommendation, design, development, maintenance, and quality assurance of online learning modules, live web-based training sessions...
...Faculty Position- in Biology and Biological Engineering: Caltech, Pasadena, CA, United States The Division of Biology and Biological Engineering (BBE) at Caltech is seeking a faculty member in the area of Molecular Cell Biology. We are interested in candidates who...
...Eligible for SIGN-ON BONUS Join Our Team as a Clinical Tech at Henry Ford Jackson Hospital! Department: Cardiovascular/ Medical ICU/ Surgical ICU Location: Henry Ford... ...physicians. Whether youre taking vitals, assisting with procedures, or simply ensuring comfort...
...Together we change lives. Kelly is a team of experts driven by our belief that the impact of the right person in the right job... ...Pricing, Operations, Implementation, Business Units, and Corporate Services (Finance, Tax, Treasury) to define deliverables and design...
...Role: Accounts Receivable Specialist (Back Office Operations) Pay: $22/hour Assignment: Hybrid (4 Days In Office, 1 Day WFH) Location... ...: The pay transparency policy is available here: For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to...