Job Description

Project Manager/Agile Coach- 

70% PM, 30% Agile Coach

Duration: 12 Months

Location: Charlotte NC

Project/program exp
Financial services exp
Executive communication
Payment background
Agile Coach exp

• Lead endto-end project management across one or more critical Payment Operations programs

Drive execution of key deliverables including:

• Project plans, milestones, and dependency management
• Defect tracking, issue resolution, and risk mitigation
• Operational Readiness Reviews (ORR) and governance checkpoints
• Ensure alignment to enterprise change management and control standards
• Provide status reporting and executivelevel communications (SteerCo, OC, leadership forums)
• Drive timely completion of control deliverables and remediation activities
• Maintain strong risk visibility and proactive escalation of delivery issues
• Improve delivery predictability, transparency, and speed through agile methodologies
• Act as an Agile coach and change agent across the portfolio

Coach program teams, product partners, and stakeholders on:

• Agile principles and best practices
• Roles and responsibilities (PO, Scrum Master, delivery leads)
• Effective ceremonies and governance in an agile context
• Identify and remove impediments to agile adoption
• Support development of a scalable agile delivery model within Payments Operations

What are the top 3 to 5 skills, experience or education required for this position?

• Handson experience with Agile/Scrum delivery models in enterprise environments
• Experience serving as an Agile coach or transformation lead
• Familiarity with payments processing, operations, or financial services transformation initiatives
• Experience supporting regulatory or industrydriven programs (e.g., ISO20022)
• Is prior experience in financial services or previous employment with client considered a requirement or an asset? Requirement

Years of Experience Required?

• 8 plus years of project/program management experience in large, complex organizations
• Proven experience delivering in regulated environments (financial services preferred)
• Demonstrated success managing multistream, cross-functional initiatives

Strong knowledge of:

• Project delivery frameworks (waterfall and hybrid models)
• Risk, control, and governance processes
• Excellent stakeholder management and executive communication skills

Interview Process:

• How many rounds of interviews and length of the interviews? 1 interview will be scheduled for 45 minutes
• Type of interview (video, phone or onsite)? Video/phone
• Approved Physical Work Location(s) - Specific address(s) needed
• Are there other locations where this person could sit? Charlotte location 1525 W WT Harris Blvd. Charlotte NC

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