Job Description

The Level 3 NOC Analyst is responsible for monitoring, maintaining, and troubleshooting the health of the organization's network infrastructure and systems.

This role involves providing advanced technical support, ability to resolve network issues. The Level 3 NOC Analyst will act as an escalation point for Level 1 and Level 2 analysts, provide mentorship, collaboration. Ability to isolate availability and performance issues, leading towards site outages, as they occur.

Reports To NOC Shift Supervisor

Monitoring the network devices and infrastructure. Respond to alerts and incidents, performing diagnostics. Escalate issues as needed to Level 3 support or other support teams as needed. Create, Log, Track incident tickets, ensuring accurate documentation and timely response.

Utilize network monitoring tools, proactively monitoring network health, device availability.

Ability to troubleshoot routers and switches, conduit to the network engineering team

Keen awareness to NOCs Standard Operating Procedures (SOP)and Runbooks

Clear understanding of NJTs network topology to quickly isolate problems, minimizing MTTR.

Lead Analyst in charge to identify, isolate, and restoration of services to remote locations.

Senior team member, work collaboratively and gatekeeper to network engineering group.

Participate in ongoing training, professional development and remain current with technologies.

Must have flexibility to work alternate shifts when required, nights, weekends, and holidays.

Responsibilities as outlined by the NOC Shift Supervisor in charge.

Knowledge of ITIL processes, best practices and workflow.

3 to 5 years, advanced experience in network operations, technology and support

Experience with SolarWinds system or similar NMS systems, toolsets, (Power User). Required

Clear understanding (TCP/IP, TELNET, SSH, TRACEROUTE, DNS,DHCP, VLANS, Routing and Switching)

Certifications such as CompTIA Network+, or equivalent a plus

Required/Desired Skills

Skill Required /Desired Amount of Experience
Knowledge of ITIL processes, best practices and workflow	Required	3	Years
Advanced experience in network operations, technology and support	Required	3	Years
SolarWinds system or similar NMS systems, toolsets, (Power User).	Required	3	Years
TCP/IP, TELNET, SSH, TRACEROUTE, DNS, DHCP, VLANS, Routing and Switching	Required	3	Years

Questions

No. Question
Question1	Absences greater than two weeks MUST be approved by CAI management in advance, and contact information must be provided to CAI so that the resource can be reached during his or her absence. The Client has the right to dismiss the resource if he or she does not return to work by the agreed upon date. Do you accept this requirement?
Question2	Please list candidate's email address HERE that will be used when submitting E-RTR.
Question4	Where is the candidate currently geographically located, city/state?
Question5	If the candidate resides more than 1 hour from the client site, will the candidate relocate for the position?

Job Tags

Remote work, Relocation, Shift work, Night shift, Weekend work

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