Job Description

Job Title: Mortgage Loan Officer Assistant

Location: Jackson Ohio area (Office-based)

Job Type: Full-Time

Schedule: Monday through Friday 8 am – 5 pm, occasionally on call as needed

About the Role We are seeking a reliable and detail-oriented Mortgage Loan Officer Assistant to support our branch mortgage team in delivering exceptional service to borrowers. In this role, you will play a key part in managing borrower communications, ensuring timely follow-up on outstanding items, and preparing pre-approval letters to help move applications forward efficiently.

Key Responsibilities

• Manage and track borrower follow-up items, including requesting and collecting missing documents, income verification, and other loan-related requirements
• Prepare and issue accurate pre-approval letters in a timely manner
• Maintain regular communication with borrowers via phone, email, and text to provide updates and answer basic questions
• Monitor loan pipeline and ensure all follow-up tasks are completed according to deadlines
• Coordinate with the Loan Officer and processing team to resolve any borrower-related issues or delays
• Update loan files and systems with current borrower information and status notes
• Provide general administrative support to the mortgage team as needed
• Be available for on-call or as-needed support on weekends when urgent borrower needs arise

Qualifications

• Previous experience in mortgage lending, loan processing, or as a loan officer assistant is strongly preferred, but not required
• Understanding of mortgage loan documentation and the pre-approval process is a plus
• Excellent organizational and time-management skills with the ability to manage multiple tasks and deadlines
• Strong attention to detail and accuracy
• Professional written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, Outlook) and experience with mortgage loan origination systems (LOS) is a plus
• Ability to work independently while maintaining strong collaboration with the team

What We Offer

• Competitive salary
• Medical, Dental and Vision Insurance available day 1
• Company-Paid Life and Long-Term Disability Insurance
• 401(k) Retirement Plan with Company Match
• Paid Time Off (PTO) + Paid Holidays
• Opportunity to gain valuable experience in the mortgage industry
• Supportive team environment focused on borrower success

If you are organized, responsive, and enjoy helping borrowers navigate the mortgage process, we encourage you to apply!
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