Job Description

Job Title:- Microsoft Dynamics 365 Digital Contact Center Transformation Architet

Remote

Proper LinkedIn

It's still 100% remote for a complete ROCKSTAR but have to be willing to travel. Prefer CST and EST time zones. They will not accept anyone in PST or MST time zones. They prefer Atlanta, GA
We are looking for a senior, hands-on Digital Contact Center Transformation Architect to own the technical direction and outcomes of a modern, digital contact center platform (the new MS Dynamics 365 Contact Center). This role is focused on driving measurable performance across digital channels (chat, messaging, email), leveraging AI, Copilot, and automation, and serving as a trusted onsite advisor to business and technology stakeholders.
This is more than a pure Dynamics architect role. While Microsoft Dynamics 365 and the Power Platform are key enablers, success in this role is defined by helping drive business outcomes such as digital containment, customer experience, operational efficiency, and platform strategy.

What You'll Do

Own Digital Contact Center Outcomes end to end (chat, messaging, and email)
Lead AI, Copilot, and Automation Strategy
Architect and Evolve the Digital Contact Center Platform
Serve as a Trusted Onsite Advisor to Clients
Integration & Enterprise Enablement

Qualifications for Success:

5+ years designing or leading digital contact center solutions
Direct ownership of MS Dynamics 365 chat, messaging, and email channel platform
Proven delivery against AHT, containment/deflection, CSAT, and cost per interaction
Hands-on experience implementing conversational AI, Copilot, or virtual agents
Experience with digital deflection strategies (self-service, bots, automation)
Microsoft ecosystem experience including Dynamics 365 Customer Service / Omnichannel and Power Platform (Power Automate, Power Apps, Power BI)
Copilot Studio experience preferred

Navya Gupta
Sr. IT Technical Recruiter

Email: navya@stellentit.com

Gtalk: navya@stellentit.com

Phone: +1 321-218-9059

Linkedin id: linkedin.com/in/navya-gupta-1a879024a

Address: 505 Knolle Court, Saint Augustine| FL 32092

Job Tags

Remote work

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Microsoft Dynamics 365 Digital Contact Center Transformation Architet Job at Stellent IT LLC, Remote

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