Leasing Agent is responsible for delivering an exceptional, high-touch leasing experience to prospective and current residents. This role serves as the first point of contact for the community and plays a critical role in driving occupancy, resident satisfaction, and brand reputation through professionalism, sales expertise, and superior customer service.
Greet, engage, and tour prospective residents, showcasing luxury amenities, floor plans, and community features
Build strong relationships with prospects to convert leads into leases
Execute lease agreements accurately and in compliance with Fair Housing laws and company policies
Follow up with prospects through calls, emails, and CRM systems to maximize conversions
Maintain expert knowledge of pricing, availability, market trends, and competitors
Deliver exceptional customer service to current residents and assist with lease renewals
Process applications, screenings, and move-ins efficiently and professionally
Collaborate with the property management and maintenance teams to ensure readiness of units
Maintain a clean, welcoming leasing office and model units at all times
Participate in marketing initiatives, resident events, and outreach activities
Collect and encourage positive online reviews and referrals
High school diploma or equivalent (college coursework preferred)
Minimum 1 year of leasing, sales, hospitality, or luxury customer service experience preferred
Strong sales skills with a customer-focused mindset
Excellent communication, presentation, and interpersonal skills
Professional appearance and demeanor
Ability to multitask in a fast-paced environment
Proficiency with leasing software, CRM systems, and Microsoft Office
Knowledge of Fair Housing regulations required
Availability to work weekends and flexible schedules as needed
Competitive base pay plus commissions/bonuses
Growth and advancement opportunities
Professional training and development
A dynamic, luxury-focused work environment
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