Laundry Supervisor - Housekeeping (Full Time) Job at Terranea Resorts, Rancho Palos Verdes, CA

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  • Terranea Resorts
  • Rancho Palos Verdes, CA

Job Description

Overview:

Supervise, train and inspect the performance of assigned laundry attendants on all procedures are completed to the hotel`s standards. Assists where necessary to ensure optimum service to employees.

Responsibilities:
  • Maintain complete knowledge of and comply with all departmental policies / service procedures / standards. 
  • Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
  • Anticipate guest`s needs.
  • Maintain positive guest relations at all times.
  • Be familiar with all hotel services / features and local attractions / activities to respond to guest inquiries accurately.
  • Monitor and maintain cleanliness, satisfaction and organization of assigned work areas.
  • Use cleaning chemicals according to OSHA regulations and hotel requirements.
  • Adhere to all Health department, sanitation and safety regulations.
  • Set up and organize work station with designated supplies and equipment; replenish as needed throughout the shift.
  • Monitor usage of chemical and water to maximize consumption.
  • Remove all debris on floors after each sorting.
  • Issue clean table linens and service towels / rags to Food and Beverage personnel.
  • Document and process guests request for laundry, Dry clean and pressing of garments, hotel uniforms and designated management garments.
  • Maintain accurate poundage records of dry cleaning and laundry.
  • Report faulty equipment, damaged garments/linen, shortages, maintenance needs, safety hazards and problems to supervisor.
  • Breakdown and clean work areas/equipment.
  • Restock chemicals for next shift as assigned.
  • Complete all paperwork and closing duties before leaving. Review status of assignments and any follow up action with manager and/or on-coming supervisor.

Additional Duties & Responsibilities:

  • Assists in other areas of Laundry assigned.
  • Attend designated meetings.
  • Stock Laundry supplies.
  • Work with chemical and machine repair personnel to repair machines, improve quality or standards. Increase productivity or capacity of machines.
Qualifications:
  • 1 year experience in laundry / dry cleaning position.
  • Knowledge of proper cleaning techniques and chemical handling, requirements and use of equipment.
  • High School graduate.
  • Fluency in English both verbal and non-verbal.
  • Compute mathematical calculations.
  • Ability to:
    • Perform Job functions with attention to detail, speed and accuracy.
    • Prioritize and organize.
    • Be a clear thinker, remaining calm and resolving problems using good judgement.
    • Follows directions thoroughly.
    • Understands employee needs.
    • Work cohesively with co-workers as part of a team.
    • Work with minimal supervision.
    • Maintain confidentially employee information and pertinent hotel data.
    • Ascertain departmental training needs and provide such training.
    • Direct performance of staff and follow up with corrections when needed.
  • Desirable:
    • Supervisory experience
    • Fluency in a second language, preferably Spanish.
    • Previous guest relations training.
    • Ability to input and access information in the property management system/computers.

Compensation:

Base Pay Start Rate: $26.50/Hr.

We offer a competitive benefit package for full-time, regular team members that includes: group medical, dental, vision, life, and disability benefits, as well as participation in a pre-tax flexible benefit plan for healthcare and dependent care reimbursement and an employee assistance program. We also offer paid time off/sick time and are proud to offer participation in a 401(k) plan with a company match! 

Job Tags

Full time, Local area, Flexible hours, Shift work

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