Job Description

Salary: $43,680 - 43,680 per year Requirements:

• 1+ years of technical support experience
• Capability to independently manage support tickets and provide accurate status updates
• Skill in prioritizing support requests in a dynamic, rapidly evolving setting
• Ability to quickly learn and adapt to new technologies
• Strong verbal and written communication skills
• Proficiency in simplifying complex IT concepts for various audiences
• Technical certifications such as CompTIA A+ and Network+ are preferred

• Conduct regular maintenance on servers and networks
• Provide basic support for Active Directory tasks, including user management and password resets
• Assist with Multi-Factor Authentication setups and user unlocks
• Troubleshoot and resolve basic hardware issues, including setup and installation of peripherals
• Install and support Windows operating systems, including command line assistance and client support
• Offer desktop support for Windows 10 and 11 as well as server support for various Windows Server versions
• Diagnose and remedy basic software issues on PCs and mobile devices
• Provide essential support for Microsoft Office and Office 365 applications
• Assist with spam filtering issues
• Troubleshoot network connections and protocols, including TCP/IP, DNS, DHCP, SSL, Wi-Fi, VPN, and network hardware
• Identify and resolve basic infrastructure issues related to cabling and storage technologies
• Address security vulnerabilities and support Duo MFA/SSO ticket resolution
• Handle basic anti-virus support and remediation tasks
• Configure and install laptops and mobile devices
• Offer foundational support for Mac OS, Linux, and mobile operating systems
• Maintain servers and networks across diverse environments
• Escalate issues to higher-level support when necessary
• Provide after-hours support on a rotating schedule every few months
• Create and maintain detailed documentation, diagrams, and instructions
• Manage dispatch support tasks, including answering calls and assigning tickets

• Active Directory
• Hardware
• Support
• Linux
• Mobile
• Network
• Office 365
• Security
• TCP/IP
• VPN
• Windows

More:

We are a dedicated team located in Tampa, FL, seeking a Helpdesk Technician to assist our clients and collaborate with our system engineers. This full-time position offers a starting pay of $21.00 per hour, along with comprehensive benefits including 401(k) with matching, dental, health, and vision insurance, and paid time off. We value strong communication and a proactive approach to troubleshooting, and we are committed to developing a supportive work environment.

last updated 18 week of 2026

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