Job Description

Role: Infrastructure Service Delivery Manager

Location: Plano, Texas
Salary: K/A

Job Description: Who are we looking for: We are looking for an experienced Onsite Delivery Manager with 12+ years of experience in infrastructure project delivery, service governance, client engagement, and cross-functional team leadership. The ideal candidate should have strong experience managing onsite delivery for enterprise infrastructure programs, with proven governance exposure across Data Center Migration, Network Services, Application Packaging, and End User Service Delivery.

The candidate should be capable of driving delivery excellence, managing customer expectations, ensuring SLA and KPI compliance, improving operational performance, and supporting financial and project governance across complex infrastructure engagements.

Preferred Skills:

• Experience in technical analysis and response for Infrastructure services RFPs (e.g Data Center, Network, application packaging and end user service lines), collaborating with solution architects and sales teams.
• Act as the onsite delivery lead and primary interface between the client, offshore teams, internal stakeholders, and third-party vendors.
• Govern end-to-end delivery of infrastructure projects across Data Center Migration, Network Services, Application Packaging, End User Services, and workplace technology services.
• Ensure delivery alignment with agreed scope, timelines, SLAs, KPIs, quality standards, and contractual commitments.
• Drive structured governance through regular service reviews, project status meetings, operational dashboards, and leadership updates.
• Track risks, issues, dependencies, escalations, and mitigation actions to ensure timely resolution and delivery continuity.
• Draft and finalize Statements of Work (SOW) detailing scope, deliverables, timelines, and resource requirements.
• Ensure all proposals are commercially viable and technically robust.
• Develop detailed pricing models and effort estimates for network and data center projects.
• Work with finance and delivery teams to ensure estimates align with business objectives and client expectations.
• Track and optimize project costs to ensure profitability.
• Lead, mentor, and manage a cross-functional team of technical professionals.
• Set clear goals, monitor deliverables, and maintain scorecards for team performance.
• Conduct regular performance reviews and organize upskilling programs.
• Act as the primary point of contact for clients, ensuring needs and expectations are met.
• Build and maintain strong client relationships, addressing concerns promptly.
• Conduct regular client meetings to review project progress and gather feedback.
• Prepare and present weekly and monthly decks for project status reviews with internal leadership and clients.
• Maintain comprehensive project documentation, including requirements, design, and test plans.
• Report on SLA compliance, team performance, and project milestones.
• Own the project P&L, ensuring financial targets and required margins are met.
• Analyze financial performance and create recovery plans when margins are at risk.
• Drive innovation and process improvements to enhance profitability.
• Stay updated with industry trends and technologies.
• Implement best practices in network delivery and project management.
• Proactively identify and mitigate risks impacting SLA compliance and project success.

Qualification

12+ years of experience in network infrastructure and project management.

Minimum 7+ years in project leadership roles.

Proven experience with Network and Data Centre Infrastructure deployment.

Strong background in technical analysis for RFPs and SOWs.

Bachelor's degree in engineering, Computer Science, or related field.

Certification: (Good to have)

PMP, Prince2, ITIL, CCNA, or equivalent certifications (preferred).

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