Job Description

Job Details:

Help Desk Analyst

I'm seeking a Help Desk Analyst for a hybrid position with a stable and growing company in the local area.  Interested candidates with the following skill set are encouraged to apply.

• Technical Support: Troubleshooting operating systems, computer hardware, software applications, and network connectivity.
• Ticket Management: Logging, tracking, and managing support requests from initial report to resolution, often using ticketing software.
• User Assistance: Guiding users through step-by-step solutions, providing remote support, and conducting installations or upgrades.
• Escalation: Identifying and escalating critical issues to Tier 2 or Tier 3 teams. 

• Technical Knowledge: Understanding of Windows/macOS, Active Directory, Office 365, and peripheral devices.
• Communication: Strong verbal and written skills to explain technical issues to non-technical users.
• Customer Service: Patience, empathy, and a focus on minimizing user downtime.
• Problem-Solving: Strong analytical skills to diagnose root causes.
• Education/Experience: Often requires an associate degree in IT, technical certifications (e.g., CompTIA A+), or previous customer support experience. 

If you would like to learn more about this position, please send your resume to bf@libertyjobs.com and you can also connect with me on LinkedIn as I have multiple positions available in all areas of IT and I would be glad to help you or someone you know learn about better job opportunities. 

Brian Patrick Feeley

bf@libertyjobe.com

484-690-9609

Please connect with me on LinkedIn

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