Help Desk Analyst - 26-04787 Job at NavitsPartners, Somerville, MA

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  • NavitsPartners
  • Somerville, MA

Job Description

Job Title: Help Desk Analyst

Location: Boston, MA (Onsite)

Duration: 6 Months Contract

Position Overview

"Navitas Partners, LLC" is seeking a skilled and customer-focused Help Desk Analyst to provide technical support to end users in a fast-paced enterprise environment. The ideal candidate will have strong troubleshooting skills, experience with Microsoft technologies, and a commitment to delivering excellent customer service.

Key Responsibilities

  • Provide technical support and troubleshooting for a wide range of software applications and hardware systems
  • Assist with onboarding new users, including creation of Active Directory (AD), email, application, and VPN accounts
  • Manage Microsoft Office 365 (M365) services, including Exchange mailboxes, shared calendars, and distribution groups
  • Assign and manage permissions for mailboxes, calendars, and file shares
  • Support Active Directory security group memberships and on-premises file share access
  • Monitor and manage help desk tickets using ServiceNow; resolve or escalate issues as needed
  • Respond promptly and professionally to support requests from users, vendors, and internal teams
  • Handle user offboarding processes, including account deactivation and access removal
  • Provide remote access and VPN support, including user guidance and training
  • Troubleshoot issues related to Microsoft Windows and Microsoft Office applications
  • Utilize remote desktop tools to diagnose and resolve user issues
  • Leverage internal documentation, knowledge bases, and vendor resources to resolve technical issues
  • Ensure a high level of customer satisfaction through effective communication and timely resolution
  • Support additional IT-related tasks and projects as assigned

Required Skills & Qualifications

  • Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, MFA)
  • Experience with Active Directory user and group management
  • Familiarity with ServiceNow or similar ticketing systems
  • Solid understanding of Windows operating systems and Microsoft Office suite
  • Experience with VPN and remote access tools
  • Excellent problem-solving and communication skills
  • Ability to manage multiple tasks and prioritize effectively in a fast-paced environment

For more details reach at resumes@navitassols.com

About Navitas Partners, LLC: It is a certified WBENC and one of the fastest-growing Technical / IT staffing firms in the US providing services to numerous clients. We offer the most competitive pay for every position. We understand this is a partnership. You will not be blindsided and your salary will be discussed upfront.

Job Tags

Contract work, Work at office, Remote work

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