Job Description

Job Title: Front Desk Dental Receptionist (With Weekly Bonus Potential)
Company: Franklin Dental Care and Dentures LLC Location: 314 S River St, Franklin, OH 45005 (On-site) Base Pay: $18.00 / hour starting + Weekly Performance Bonuses (Up to $250/week)
Job Type: Full-time

Position Overview

Are you an energetic, highly organized customer service professional who loves welcoming patients and keeping a busy office running smoothly? Franklin Dental Care and Dentures is looking for a vibrant Front Desk Receptionist to join our team in Franklin, Ohio!

As the first face and voice our patients see and hear, you play a vital role in creating a warm, stress-free experience. We operate a fast-paced, high-volume clinic specializing in general family dentistry, dentures, Medicaid, and cash/fee-for-service options.

We offer a competitive base rate of $18.00 per hour , plus an exciting incentive structure where you can earn up to an additional $250 per week in performance bonuses by helping us meet key clinic metrics, keep patient schedules full, and collect payments efficiently!

What You Will Do (Key Responsibilities)

• Patient Greeting & Check-In: Warmly welcome patients as they arrive, verify demographic information, check them in accurately, and ensure a seamless, minimal-wait flow into our treatment rooms.

• Phone Triage & Scheduling: Manage multi-line phones with enthusiasm—scheduling appointments, confirming visits, answering patient inquiries, and optimizing the daily clinical schedule to maximize practice capacity.

• Insurance & Medicaid Verification: Check patient eligibility for Medicaid managed care plans and private insurance prior to appointments to ensure seamless claim filing.

• Payment Collection & Financial Transparency: Collect co-pays, cash payments, and patient balances at check-in/check-out. Clearly and empathetically explain fee structures and payment plans to our self-pay (cash) patients.

• Front Office Maintenance: Maintain a clean, organized, and welcoming reception area while managing patient intake forms, digital records (Dentrix/Open Dental), and daily end-of-day ledger balancing.

Qualifications & Requirements

• Customer Service Excellence: Minimum 1–2 years of experience in a front desk, reception, or customer service role (dental or medical office experience is a massive plus!).

• Tech & Software Savvy: Comfortable using computer systems, multi-line phone setups, and digital scheduling/dental software (e.g., Dentrix)

• Communication & Empathy: Excellent verbal and written communication skills with a compassionate, non-judgmental attitude toward patients of all backgrounds.

• Multi-Tasking Under Pressure: Ability to manage a busy lobby, ring phones, and handle patient paperwork simultaneously without losing your cool or attention to detail.

• Reliability: High level of dependability and punctuality to ensure our doors open on time for our morning patients.

Why Join the Franklin Dental Team?

• Great Earning Potential: Earn a solid $18.00/hr base pay with realistic weekly bonus incentives that can add up to $13,000 extra per year ($250/wk)!

• Upbeat Team Environment: Work alongside a supportive team that values hard work, clear communication, and community care.

• Direct Impact: Be the heartbeat of a practice dedicated to giving local families access to reliable, affordable dental care.

To Apply

Please submit your resume directly through JazzHR. Make sure to highlight any prior experience you have with dental/medical front office software, insurance verification, or customer service!

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