Job Description

Job Description

Job Description

As the Finance Data & Insights (FDI) Chief of Staff, Vice President you will own the operating cadence and governance that keeps planning, priorities, and execution aligned across FDI’s seven Area Products. You will play a critical role in enhancing operational efficiency by driving consistent portfolio ways of working and productivity improvements working with the FDI Product Owner, Area Product Owners (APOs) and Agility Leads.  You will also be a key partner to FDI leadership—running executive communication cadences, supporting strategic planning sessions, and ensuring leadership forums have clear narratives, trade-offs, and decision asks.

Job responsibilities

• Collaborate with the FDI Product Owner, APOs and Product Agility Leads to understand goals and align objectives and priorities.
• Partner with Agility leads and APOs to identify productivity opportunities using data-driven insights
• Identify and drive improvements in planning, intake, reporting, and tool hygiene to improve throughput, predictability, and capacity allocation
• Implement best practices & process standardization across FDI Area Products to enhance productivity and operational effectiveness.
• Monitor the overall health of the portfolio through key metrics and data (e.g., business & customer outcomes, OKRs, product health metrics, capacity distribution).
• Own the development of leadership-ready narratives and materials for key forums (cabinet quarterly business reviews, quarterly planning read outs, roadmap updates, etc.) including clear decision asks, options and trade-offs.
• Translate complex portfolio status into concise narratives: outcomes, progress, risks, dependencies, and recommended actions.
• Offer thought leadership, strategic, and analytical support to the FDI leadership team as they develop new strategies and deliver on priorities.
• Manage operational cadences for executive communication and reporting with clear timelines and accountability.
• Support periodic FDI strategic planning sessions – Ideation, material development, follow up actions
• Support training, needs assessments, skill assessments and development activities to enable workforce development.
  
   

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in product management, program management, or performance optimization.
• Proven ability to operate within the product development life cycle and agile methodologies.
• Exceptional consulting abilities to guide partners in optimizing their product strategies and achieving business objectives.
• Experience managing portfolio cadences such as quarterly planning, roadmap governance, and executive reporting.
• Working proficiency with Jira and Jira Align for portfolio reporting and transparency (in partnership with Agility team).
• Self-started with experience collaborating with a wide range of stakeholders, including analysts, business leaders, and technology teams. 
• Ability to assess adoption challenges, analyze feedback, and develop targeted solutions to drive success.
• Excellent communication skills with experience authoring executive-level communications and presentations.
• Flexibility to adjust to multiple demands, shifting priorities, and ambiguity.

Preferred qualifications, capabilities, and skills

• Experience working in Consumer Finance and/or a Consumer Data Environment
• Experience working in an internal strategy group or at a strategy/management consulting firm. 
• Proven ability to manage and implement operational effectiveness initiatives.
• Experience leveraging AI tools to support operational execution, drive productivity and efficiency.

About Us

Chase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. 

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.  We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. 

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our  FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We’re proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions – all while ranking first in customer satisfaction.

Global Finance & Business Management works to strategically manage capital, drive growth and efficiencies, maintain financial reporting and proactively manage risk. By providing information, analysis and recommendations to improve results and drive decisions, teams ensure the company can navigate all types of market conditions while protecting our fortress balance sheet.

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