Sector 7 is looking for a qualified remote and on-site IT Technician that is responsible for the Tier 1 Managed Support Queue and a support resource for onsite projects. We’re looking for someone with basic and intermediate knowledge of computer software and hardware as well as a variety of internet applications, networks and operating systems. Provide timely and accurate information to decision makers, create a positive environment for customers, and to ensure compliance with applicable accounting laws and procedures.
Core Values
Our ideal candidate possesses the following values:
o Employees = #1: Employees are our number 1 priority
o E=mc^2: What you do effects others
o Be efficient: Inefficiency bankrupts morale & momentum
o Grow upwards; Not downwards: Let's develop into our higher selves
o Up, Down, Up, Down, A,B,A,B: Unlock the matrix; advance and overcome
Responsibilities
Field Team Functions:
o Responsible for daily reporting of tasks and to-do's within the company's project management platform. Display pride and professionalism in maintaining self appearance, company equipment and property. Promptly deliver excellent customer service demonstrating a commitment to increasing customer satisfaction.
Onsite Functions:
o While onsite, must present professional in self appearance and take quality care with company and customer equipment and property. Must arrive onsite at least 15 minutes prior to scheduled customer appointments, and confirm arrival in the company chat. Responsible for clear and consistent communication in chat providing hourly updates while onsite. May assist with DC server and deployments for MSP and Hosting divisions. Communication with customers and proper support channels (i.e. Customer/Project Manager). Utilizes ticket system and documentation tools. Assist with development and maintenance of local networks.
Experience and Preferences
o Set up and support workstations with computers and necessary peripheral devices (routers, printers etc.)
o Utilization of network topography & OSI Model
o Understanding of SMTP & Email Systems
o Virtualization Technologies (Particularly VMWARE / Hyper-V)
o Use of Microsoft Windows Server (2008/12/16)
o Use of Microsoft Office (2013/2016)
o Develop and maintain local networks in ways that optimize performance
o Ensure security and privacy of networks and computer systems
o Perform troubleshooting on computer hardware to ensure functionality
o Install and configure appropriate software and functions according to specifications
o Assist with development and maintenance of local networks
o Utilizes ticket system and documentation tools
o Communication with customers and proper support channels (i.e. Customer/Project Coordinator)
o Consistent, regular, and reliable attendance including being ready for work at the designated start time
o Ensure that all issues are properly documented and assigned in a technical support ticketing system
o Perform analysis, diagnosis, and resolution of IT problems that arise
o MSP experience
o Prior customer service experience
o Must have valid driver’s license and reliable transportation to and from the Sector 7 office
o Must be able to lift a minimum of 50lbs
o *Degree in Computer Science or Certifications will be an advantage (e.g. CompTIA A+, Microsoft Certified IT Professional)
...as they discharge or can assist to prevent hospitalization. Our psychiatric hospital provides a safe environment staffed by caring and... ...families. Requirements Licensure: Currently licensed as an RN to practice, as issued by the Texas State Board of Nursing....
The Night Auditor crucial role in ensuring the smooth operation of the hotel during the night shift. This role bridges financial accountability with exceptional guest service, requiring a detail-oriented, adaptable individual comfortable working overnight hours. Ideal candidates...
...descriptionManager EventsWe are looking for enterprising and dynamic individuals who can manage the whole process from the planning stage right through to managing the event and carrying out the post event evaluation. The role is primarily hands-on and often involves working as part...
...Account Manager (Walmart/CVS), National Account Manager (Canada), Target Agency (external) Accounts & Markets: Walmart (US/Canada),... ...merchandising, promo cadence, pricing architecture, retail media, in-store activation, .com). Retailer Partnerships: Elevate senior-...
...insights to improve their business. Founded by engineers and dedicated to our customers, we leap... ...And we're only getting started. As a software engineer, you will work with our... ...projects We are hiring Software Engineer - New Grads across multiple offices. Please apply...