Job Description

Director of Hospitality & Guest Experience | Full-Time Leadership

Chick-fil-A Ironwood & Ocotillo DTO

$23–$47/hour | Full-Time | Leadership | Benefits | Closed Sundays

Lead People. Elevate Hospitality. Create Remarkable Experiences.

At Chick-fil-A Ironwood & Ocotillo, hospitality is more than providing great service. It is about creating an environment where every guest feels genuinely welcomed, cared for, and valued.

The Director of Hospitality & Guest Experience is a hands-on leadership position responsible for strengthening our culture of hospitality, developing Team Members and leaders, improving the guest experience, and ensuring our restaurant consistently delivers the level of service our guests expect from Chick-fil-A.

This position is ideal for a people-focused leader who understands that exceptional hospitality begins with an exceptional team.

If you are passionate about developing people, creating memorable experiences, and building a culture of genuine care, we want to meet you.

Why Join Our Leadership Team?

• Competitive Pay: $23–$47/hour
• Full-Time Leadership Position
• Health, Dental & Vision Insurance
• Paid Training & Leadership Development
• Sundays Off
• Professional & Personal Development Opportunities
• Leadership Experience in a High-Volume Business
• Opportunities for Continued Growth
• Positive, People-Focused Work Environment
• Opportunity to Make a Measurable Impact on Guest Experience

What You'll Do

Lead & Develop People

• Lead, coach, and develop Team Members and restaurant leaders
• Model Chick-fil-A hospitality and professionalism
• Establish clear expectations for guest interactions and service
• Provide consistent coaching, recognition, and feedback
• Identify and develop future leaders
• Help Team Members understand how their individual performance impacts the guest experience
• Build a culture where Team Members feel supported, challenged, and valued

Own the Guest Experience

• Take ownership of hospitality and guest experience throughout the restaurant
• Monitor guest feedback and identify trends and opportunities
• Develop strategies to improve guest satisfaction, service, accuracy, and overall experience
• Ensure guests are greeted, served, and cared for with consistency
• Professionally resolve guest concerns and turn challenges into opportunities to build loyalty
• Create memorable experiences that encourage guests to return
• Maintain high expectations for cleanliness, appearance, organization, and hospitality

Drive Operational Excellence

• Partner with restaurant leaders to ensure strong execution during daily operations
• Support speed of service, order accuracy, cleanliness, and overall operational excellence
• Remain actively involved during high-volume periods
• Identify barriers affecting the guest experience and implement solutions
• Ensure systems and service standards are followed consistently

Measure & Improve Results

• Monitor guest experience metrics and restaurant goals
• Use feedback, observations, and data to identify opportunities for improvement
• Develop and execute action plans
• Communicate results and opportunities to the Operator and leadership team
• Help create systems that improve consistency across all dayparts
• Follow through on hospitality initiatives from planning through execution

What We're Looking For

We're looking for a leader who is:

• People-Focused — genuinely enjoys serving and developing others
• Hospitable — naturally creates welcoming and memorable experiences
• Accountable — takes ownership and follows through
• Positive — brings energy and encouragement to the team
• Observant — notices details that affect the guest experience
• Professional — communicates with maturity, warmth, and integrity
• Results-Oriented — understands that hospitality should produce measurable results
• Organized — can manage multiple priorities and initiatives
• Adaptable — remains composed in a fast-paced environment
• Growth-Minded — actively seeks feedback and opportunities to improve

Schedule & Availability

This is a  full-time leadership position with significant responsibility for the guest experience and restaurant operations.

Applicants should be prepared to:

• Maintain consistent full-time availability
• Work a combination of opening, daytime, evening, and/or closing shifts based on business needs
• Have availability on  Fridays and Saturdays
• Support the restaurant during high-volume periods
• Maintain dependable, year-round availability
• Be flexible when leadership support is needed

Chick-fil-A is closed on Sundays.

Experience

Previous leadership, hospitality, restaurant, retail, customer service, or management experience is strongly preferred.

We are especially interested in candidates who can demonstrate a history of:

• Developing people
• Delivering exceptional customer experiences
• Coaching teams
• Resolving guest concerns
• Improving service standards
• Building strong relationships
• Holding others accountable
• Taking ownership of results
• Leading through change

More Than Great Customer Service

The Director of Hospitality & Guest Experience is expected to think beyond individual guest interactions.

You will have the opportunity to influence our culture, develop our people, improve our systems, and help define what exceptional hospitality looks like at Chick-fil-A Ironwood & Ocotillo.

We want leaders who aren't satisfied with simply asking:

“Did we serve the guest?”

We want leaders who ask:

“How can we make their experience remarkable?”

Ready to Lead at the Next Level?

$23–$47/hour. Full-time. Benefits. Leadership development. Sundays off.

If you're a people-focused leader who is passionate about hospitality, developing others, and creating exceptional experiences,  apply today.

Most Chick-fil-A® restaurants are operated by independent franchised business owners who make their own employment decisions and are responsible for their own content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

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