Job Description

Company Description

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better?

The Community Health Worker I reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines, and all other regulatory and accreditation standards.

The NMHC Community Health Worker (CHW) is a frontline health professional who is a trusted member or has a very close understanding of the community served. This trusting relationship enables the CHW to serve as bridge between health system, social services, and the community. The CHW facilitates access to services and improves the quality and cultural competence of service delivery. A CHW also builds individual and community capacity by increasing health knowledge and self-sufficiency through outreach, community education, informal counseling, social support and advocacy. The CHW reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards.

Responsibilities

• Act as liaison between health system, social services and the community.
• Provides telephonic support to patients to assist them in achieving social stability and close caps in care.
• Supports individuals, families, and communities to strengthen their access to resources related to NM’s social drivers of health screening.
• Facilitates patient and family education which promotes social wellness and increases knowledge of the health care system.
• Collaborates with the Population Health team, Primary Care, Community Affairs and FQHCs as appropriate to provide comprehensive patient support.
• Complete social drivers of health screenings and provide appropriate resources.
• Follows regulatory reporting requirements
• Documents appropriate data in the electronic medical record to track patient needs and intervention.
• Utilizes motivational interviewing and conflict resolution skills as necessary to ensure timely resolution of issues and system problems.
• Enhance professional growth and development through participation in appropriate educational activities, volunteering events, and community work.

Qualifications

Required

• GED or High school diploma
• Minimum two years of customer service experience in a professional office environment.

Preferred

• Community Health Worker Certificate or certificate in progress
• Community outreach and education experience.
• Experience in patient tracking/contact tracing.
• Volunteer Experience

Additional Information

Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status.

Background Check

Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act.

Artificial Intelligence Disclosure

Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person.

Benefits

We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our " rel="noopener noreferrer"> Benefits section to learn more.

Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

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