Job Description

The UPS Store provides a variety of services - shipping, returning, package handling, shredding, notarizing, packing, faxing and a variety of mailing tasks. Graphic design is only ten percent of this dynamic and fast-paced business. If you are looking for a full time graphic design position, this is not the job for you. It is ideal for people seeking to learn business skills and start to build a portfolio of design work and production expertise. Graphic Designer / Center Associate delivers world-class customer service and design-to-print products to all retail customers - including business owners, corporate professionals, and busy families. This entry-level graphic design position offers a unique opportunity to build turn-key skills. Center associates learn how to promote, communicate, understand customer needs, cost, create, produce and supply design and final print work. As compared to a full-time graphic design position, you must produce what you design and design what the customer requires. The ideal candidate has a strong desire to learn, a friendly and genuinely helpful demeanor, and a professional appearance. He or she is driven to succeed and is an energetic self-starter and team-player who is trustworthy and a fast learner.

RESPONSIBILITIES

• Understands and fulfills the needs of walk-in customers
• Communicates effectively and continuously practices good listening with customers, co-workers, vendors, and leadership
• Empathizes and manages demanding, impatient, and/or frustrated customers to turn a stressful event into a positive experience
• Takes ownership of customers’ returning, packing, shipping, and/or print problems and offers viable solutions
• Manages the logistics of small to medium projects, follows through to completion, and updates all parties as needed
• Produces/designs, proofs, and updates materials for print projects using Adobe products
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Prioritizes and optimizes the work load to streamline the production flow
• Frequently multi-tasks while maintaining extreme attention to detail and high quality control
• Maintains a clean, organized, and safe working environment
• May open and/or close the store and perform end-of-day accounting, etc.
• Takes action to learn NEW products, services, alternative solutions, and industry trends as well as occasionally reviewing/retraining on lesser used services
• Performs other duties as assigned

QUALIFICATIONS

• One year of customer service experience required (more preferred)
• Minimum one year of experience in a print production/graphic design role or a two-year degree in graphic design or a related field
• Aptitude to learn commercial printing and cutting equipment
• Able to work weekend days as required
• Strong computer skills, including Microsoft Office and Adobe Suites
• Knowledge and application of printing concepts
• Good communication and people skills
• Strong analytical and math skills
• Highly organized and detail oriented
• Good project and time management skills
• Able to work and complete tasks independently in a quick turn environment
• Able to work collaboratively
• High energy level
• Prompt, reliable, and responsible
• Able to lift 40+ pounds

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