Job Description

Job Title: Business Intelligence Analyst

Duration (Contract): 6 Months

Client Location: Plano, TX 75023

Location Preference: Onsite

Job Description:

Business Intelligence Analyst proficient in SQL, Python, and Tableau. Candidates should demonstrate the ability to create interactive dashboards and visualizations that drive business decisions. This role plays a crucial part in developing impactful and engaging dashboard solutions that drive customer service strategy. Require 5-9 years of experience, particularly within customer service operations.

Core Responsibilities:

• Follow agile development principles to develop and deploy cutting edge Data Products and POCs using massive sets of structured and un-structured data.
• Ensure the data product is deployed with through testing and is of highest quality
• Communicate the results to other members of team in a clear and intuitive manner
• Interface with leadership and team members regularly to brainstorm ideas, communicate progress and risks.
• Use JIRA and Confluence as tools for Agile Project planning
• Communicate the progress and results in clear, concise, and timely manner with other stake holders

Data Responsibilities:

• Always looking out for data resources that enhance the model performance
• Clearly communicate with PMs about acquisition of the data sources
• Work with team members to develop and design solutions for data products
• Write code to clean, munge, analyze, EDA, visualize terabytes of data
• Proficient in EDA and visualizations
• Debug the machine learning models with ease
• Understand the upstream and downstream interface requirements and design the solutions accordingly
• Always looking for avenues for automation in data pipelines wherever applicable
• Get comfortable in following team s sprint planning procedures
• Clearly communicate with DE about deployment requirements
• Work with DE to get the data in Data Lake in required format.

Compliance Responsibilities:

• • Ensure completeness of the product
  • Make sure that the product is of highest quality
  • Adept in documenting the analytical work. Ensure that the documentation is complete and reviewed by Team Leads.
  • Ensure code meets team standards
  • JIRA for agile development

Required Skills, Experiences, Education and Competencies:

• You are an expert in Tableau and can craft jaw-dropping dashboards that wow stakeholders and inform strategic decisions.
• You are a solid coder who uses either SQL & (Python/Spark/R) to deploy data solutions or data products into production.
• You are highly enthusiastic in uncovering actionable insights from data and conveying these insights to business as stories that stick.
• You are a strong analytical person who loves solving business problems using massive data sets.
• You interface with leadership and team members to get clarity on your requirements, end goals, and deliverables.
• You are detail oriented but never loses sight of deadlines.
• You always have an eye on the products you deployed and never assumes that everything is ok.
• You are comfortable following the procedures and coding standards set by the organization
• You have MS or BS in Mathematics, Computer Science, Engineering, or Economics (required).
• You have 3-6 years of experience in Customer Service functions for consumer products, retail, tech, telecom, or financial industries.
• You have 2-4 years of experience in Big Data environment specifically Hive/Spark where you have worked on solutions that scale smoothly on high-volume (1TB+) & high-dimensionality (500+ variables per schema) data.
• You have worked with massive structured/unstructured data sets before.

Must have Soft Skills

• Proactive and sometimes Reactive

• "Think and Jump right in" attitude
• Need to be independent contributor simultaneously valuing feedback from team members

• Work Style

• Be analytical and solve problems without losing sight of end goals
• Detail oriented but never lose sight of deadlines

• Procedure Oriented

• Clearly understand and agree on the standards set by the leadership and how they will be evaluated
• Maintain standards most of the time however should voice new procedures and systems

• Interpersonal skills

• Need to be able to empathize with team and be able to control his/her internal state to handle the workload during ambitious targets.
• Given ambitious deadlines be proactive and extract clarity on requirements, deliverables and tasks from PM and leadership

• Quality Control

• Constantly check on models and not assume that things are ok.

Should have Knowledge and Experience:

• Experience in Customer Service Operations in one of the following domains

• Telecom/retail/e-commerce/consumer packaged goods (CPG), Mobile or Consumer electronics industries

• Agile Principles/Scrum/Kanban
• Solid understanding of Hadoop (Hive and Impala) & Spark (PySpark/Scala)
• Proficient in (Python/Scala/R/Java ) & SQL
• Proficient in Data Visualization Software Tableau/Power BI.

The hourly range for roles of this nature are $40.00 to $80.00/hr. Rates are heavily dependent on skills, experience, location, and industry.

cyberThink is an Equal Opportunity Employer.

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