Bilingual Healthcare Appointment Setter (English/Spanish) — Remote (Texas) Job at Knowledge Rhino, Remote

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  • Knowledge Rhino
  • Remote

Job Description

Bilingual Healthcare Appointment Setter (English/Spanish) — Remote (Texas)

$14.00 per hour base production pay | Earn up to $15.00 per hour | Flexible self-scheduling | $200 in new-hire milestone bonuses

Knowledge Rhino is hiring bilingual English/Spanish professionals for a remote, high-volume outbound appointment-setting position serving existing healthcare plan members.

This is an outbound calling role , not inbound customer service. You will contact existing members, explain a healthcare service already available through their plan, answer basic questions, and help eligible members schedule an appointment. This is not cold-call sales, and members are not charged for the service.

Compensation

  • Training: $7.25 per hour
  • Production base pay: $14.00 per hour
  • Performance incentive: Earn up to an additional $1.00 per hour based on established performance criteria, for total production earnings of up to $15.00 per hour
  • New-hire milestone bonuses: Earn $100 after successfully completing training and another $100 after completing 30 days of employment, subject to eligibility requirements

Flexible Production Schedule

After successfully completing training, employees can build their own production schedules:

  • Work between 30 and 40 hours per week
  • Select shifts in two-hour blocks
  • Schedule production hours Monday through Saturday
  • Adjust your schedule within the available operating hours

Training follows a separate, fixed schedule and requires full attendance.

What You'll Do

  • Make outbound calls to existing healthcare plan members
  • Explain available services and their benefits in English and Spanish
  • Answer basic member questions using approved information
  • Help eligible members schedule appointments
  • Handle questions and objections professionally
  • Accurately document call outcomes
  • Meet expectations for attendance, call activity, quality, and appointment conversions
  • Provide patient, professional, and compassionate service

What You'll Need

  • Fluency in both English and Spanish
  • Previous outbound call center, appointment-setting, sales, or customer service experience
  • Confidence making outbound calls and speaking with people who may be hesitant
  • Strong communication and basic computer skills
  • Ability to work independently in a structured remote environment
  • Residence in Texas
  • Ability to pass a required background check

Home-Office Requirements

You must have:

  • A Windows 11 computer
  • At least 16 GB of RAM
  • Two monitors
  • A wired Ethernet connection
  • Reliable high-speed internet
  • A noise-canceling USB headset
  • A quiet, private workspace suitable for healthcare-related calls

Equipment and internet requirements will be verified before training.

Why Join Knowledge Rhino?

  • Work entirely from home
  • Build your own production schedule after training
  • Work between 30 and 40 hours per week
  • Earn up to $15.00 per hour in production
  • Earn $200 in early-employment milestone bonuses
  • Help healthcare members access valuable services already available through their plans
  • Gain experience in healthcare outreach and appointment setting
  • Join a growing remote team

If you are bilingual, comfortable making outbound calls, and want meaningful control over your weekly production schedule, we encourage you to apply.

Job Tags

Remote job, Hourly pay, Full time, Home office, Flexible hours, Shift work

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